Message Center — Redesigning the Messaging Experience on the Grab Super App

Mahesh Saini
Experience Stack
Published in
4 min readOct 4, 2023

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Since 2016, Grab has been using GrabChat, a built-in messaging feature to connect their users with delivery-partners or driver-partners. However, as the Grab super app grew to include more features, the limitations of the old…

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